Then check if the Bluetooth headset issue is resolved. Now click on Run the Troubleshooter and then follow the instructions on your screen to complete the audio troubleshooter. Then, in the right portion of the window, click on Additional Troubleshooters and then expand Playing Audio (in the section of Get Up and Running). Now select Update & Security and then, in the left portion of the window, click on Troubleshoot. Now, select Settings in the results pulled by the search. 
Press Windows + Q keys to open Windows Search and then search for Settings. In this scenario, running the built-in Audio troubleshooter may clear the glitch, and thus the problem is solved. You may fail to use the Bluetooth headset if the audio modules of your system are in an error state or not configured properly. Select the Headset from the Windows Volume Control Solution 1: Run the Audio Troubleshooter Furthermore, check if selecting the headset from Windows 10 Volume control (right-click on the Volume icon in the system’s tray) solves the issue. 
Additonally, check if restarting the services (launch services with administrator privileges) related to Bluetooth and system audio solves the issue. Moreover, make sure you are using the latest version of Windows and system drivers (try to use the updated version of the Bluetooth driver from the manufacturer’s website). Bluetooth Headset Cannot Be Used as Both Headphones and Speakersīefore moving on with the solutions, make sure your headset is not faulty (try to use it with another device).
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